What is the postage cost?
Slovakia: 4,50 € for all shipments with a value below 100 €. Above this threshold, the postage is 0,00 €
Czech Republic: 10,00 € for all shipments.
EU countries: 15,00 € minimum. In a case of bigger size parcel, we will inform you about real delivery costs in advance.
Germany via Deutsche Post: 12,00 € minimum. In a case of bigger size parcel, we will inform you about real delivery costs in advance.
World Delivery: For shipments abroad (except EU), the prices are calculated individually according to requirements of carrier and method of delivery.
Question: I am not happy with hand delivery by courier, I want to have my parcel sent to a drop-off point or parcel machine. How do I specify this in my order?
Answer: Both GLS and DPD have a network of drop-off points where you can have your parcel sent. First, look up the address of a drop-off point (parcel shop) that suits you. Then write the address of the dispensing point in the "delivery address" section of your order.
GLS: https://gls-group.eu/SK/sk/vyhladavac-parcelshopov
DPD: https://www.dpdgroup.com/sk/mydpd/parcel-shops
Question: Do you also send parcels to the Czech Republic?
Answer: Yes, of course, we send shipments to the Czech Republic. Although the order in the e-shop must be placed in EUR, we charge it in Czech crowns according to the daily exchange rate of the National Bank of Czechoslovakia (NBS). The postage to the Czech Republic is 10 €. Payment can be made on delivery in cash to the courier or by bank transfer in CZK to our account at FIO bank. When completing the order in our e-shop you can choose the shipping method "courier GLS Czech Republic" and the payment method "cash on delivery" or "pre-invoice".
Question: Are the goods really available in your warehouse?
Answer: Our e-shop shows the actual state of our warehouse at this moment. It is updated regularly 4 times during the day. An item marked as available in stock is indeed on our own shelf and we will ship it to you immediately. Of course, it may happen that someone buys the last item directly in the shop and the stock update takes place a few moments later. However, this situation is rare and we will certainly keep you informed.
Question: When will I receive the ordered goods?
Answer: Orders received during the business day by approximately 12:30 p.m. are usually processed, packed and ready for shipment immediately. Shipments will be collected from us by couriers once a day usually around 13:30. Outgoing parcels are normally delivered the next working day (but not guaranteed) in Slovakia, parcels to the Czech Republic are delivered within 2-3 working days. If they are sent on Friday, they are usually delivered on Monday (in case of DHL in Slovakia also on Saturday).
Question: During shopping, the price of a product suddenly changed. What does this mean?
Answer: Our e-shop is linked online with our warehouse program. If an item with a price change (higher or lower) has been received in stock, the prices will be overwritten in the e-shop during the update.
Question: I am unable to add as many items to my cart as I want while shopping. What does this mean?
Answer: Our e-shop is linked online with our warehouse program. It displays and continuously checks the actual quantity of goods available in our warehouse. If you add more items to your cart than are actually in stock, the system will alert you and allow you to add only the available quantity to your cart. If you want more items than we have in stock, please contact us and we will reorder the required number of items.
Question: While I was shopping before closing my order, the system overwrote the original number of items in my cart to a lower number. What does this mean?
Answer: Our e-store is linked online with our warehouse program. It displays and continuously checks the actual quantity of goods available in our warehouse. If, during your selection process, another customer has already placed a closed order for these goods, the system has reduced the available number of items in stock to the new quantity. Before closing your order, the system will check everything and alert you to the reduced availability of the goods if this has happened in the meantime. If you want more pieces than we have in stock, please contact us and we will reorder the required number of pieces.
Question: Why does my loyalty account say I have 0 points when my order says I get 58 points?
Answer: You placed your order the day before yesterday, for example, and now the 21-day protection period is running. Only then will the system automatically credit you with points. This is because by law you have 14 days to return the goods and 7 days on top of that is the administrative reserve. The system keeps track of this automatically. The protection period always applies only to the most recent purchase, and the points resulting from it. So if you already had active points from previous purchases, you could dispose of those at your discretion. Everything is precisely explained in the rules of the loyalty program.
Technical questions
Question: What is the difference between non-proportional and proportional management?
Answer: Non-proportional = the deflection of the control lever, or throttle trigger, or steering wheel on the transmitter is only 0-1 (go-no-go). On the model this is reflected by, for example, the front wheels deflecting from the centre position immediately to one side at the most, or the model starts to run at full speed immediately. This is typical of toy or toy model control.
Proportional = even a small deflection of the control lever, or throttle trigger, or steering wheel on the transmitter will result in a similarly small movement on the model. The larger the deflection of the lever on the transmitter, the larger the movement on the model. For example, the wheels turn quite gently from the center to the outermost position evenly just like on a real car. The speed changes evenly according to the pressing of the throttle trigger, and the car is able to drive and accelerate evenly like the real thing.
Question: I bought a model of a German aircraft (tank, ship, soldier figure,... ) from WWII from you and the stickers had swastikas or other markings cut out of them.
Answer: These are cut out swastikas (swastika) that should be on the tail. Those stickers were cut out by German customs officers. They inspect all the goods we buy in Germany through distributors. There are strict laws against the spread of fascism there, and they interpret it so strictly that they open the kits and cut out swastikas and SS insignia. They colour in swastikas and SS symbols on the boxes with black marker. For example, on the 1/16th scale German soldier kit, the SS insignia on the collar of the uniform is blacked out in this way. They have been doing this for years.
If you look at the Revell kit boxes (German company), you won't find a swastika on the tail of a WW2 German aircraft in any of the illustrations. You won't find a swastika on the decal sheet either, not even unfolded like some other manufacturers do. Also, the company's illustration photos of the models do not show swastikas on any of the models built, the decals are illustratively photographed so that the swastikas are not visible, or they are cut out there as well. The illustrative paintings on the boxes also do not have the swastika. If you want to return the kit to us you have every right to do so, we will refund your money as we do not have the decals with swastikas.